Some of LESA’s community officers are illiterate – NAO
Some LESA community officers are illiterate or “only fit to carry out the most basic of tasks”, according to a National Audit Office report.
A number of the officers do not possess basic soft skills, which led to a number of incidents and such officers have no interest in improving their behaviour, the Local Enforcement System Agency reported to the NAO.
The NAO audit was presented to the Speaker of the House of Representatives, Anġlu Farrugia, by Auditor General Charles Deguara on Wednesday.
The audit team flagged a list of concerns regarding the quality of community officers and the agency’s financial situation. Since community officers are the primary point of contact between the agency and the public, the NAO expressed its concern about the negative impact on LESA’s image.
LESA informed the NAO that certain individuals, particularly those transferred from the private contractor in 2018, did not meet what it considered to be “minimum quality thresholds”.
The agency described some of the officers as illiterate and only fit to carry out the most basic of tasks. Some officers do not possess adequate soft skills and have no interest in addressing this issue.
The agency employs...