Amazon courier sacked after calling customer ‘d**khead’ in delivery note
An Amazon courier has been sacked after he called a customer a ‘d**k head’ in a delivery note.
Mike Daniels, 54, would not give his date of birth to the delivery driver to prove he was over 18 as he was being careful with his data.
After he refused to hand the information over, the courier ‘walked off’ and left him with his parcel.
He later found the courier had written the package was ‘received by D**k Head’ on the delivery notice.
MOT business owner Mr Daniels said: ‘In this day and age, he’s got all the information for me off the boxes. With my date of birth, he could hack my account quite easily and start ordering stuff left, right and centre.
‘We see it every day people being hacked or having money taken out of their account. I’m savvy in that respect.
‘I’d ordered a caring knife which is an age-restricted item. I’m guessing that’s why he needed my date of birth and he didn’t say that.
‘I’m not being funny but I’m 54 years of age – I don’t look like a kid. He could have easily ascertained I’m over 18 years of age for sure.
‘Every customer sees that message. He obviously knew I would see that – he wouldn’t have done it otherwise.
‘We all think it from time to time but you don’t voice it let alone write it down somewhere.’
The father-of-three says he was not offended by the slur and sympathises with the ‘immense pressure delivery guys are under at the moment’.
However, he adds that it was ‘wrong’ to put the offensive name on the delivery report.
He has complained to Amazon but claims they were ‘dismissive’ over the incident – despite him spending more than £800 with the company this year alone.
He said: ‘It was like: “oh, I’ll fill a form in and send it off to the relevant department”.
‘It’s up to them what they need to do internally, but what are they going to do about it to make the drivers aware it isn’t acceptable.
‘[Amazon is] a professional company. If he’d have said it to my face I would have gone: “fair enough I can deal with that” but for it to be put on their data so it’s there forever.
‘I’m sure the guy had had a tough day and didn’t need me not giving my date of birth but to my mind, it was with good reasoning. What hacked me off with Amazon’s approach to it.’
An Amazon spokesperson said: ‘This is unacceptable and does not meet the high standards for our delivery service providers and how they serve our customers.
‘We are taking this matter seriously, and will be ensuring this driver does not work for us again. We have reached out to the customer to make it right.’
Get in touch with our news team by emailing us at webnews@metro.co.uk.
For more stories like this, check our news page.