TomTom’s route planner takes an unplanned detour into oblivion

TomTom users found themselves thoroughly lost this week after the navigation giant’s cloud sync apparently forgot where anyone wanted to go. TomTom’s forums quickly filled with drivers reporting blank “My Places” lists, vanished recent destinations, and routes refusing to sync between apps, web planners, and satnav units. A few said that they actually watched saved locations disappear from the map in real time. “When I opened the TomTomGo app on my Android phone this morning I watched in disbelief as all of my saved places markers vanished from the map in front of my eyes,” one user wrote. Another said that the damage extended beyond the mobile app: “I’ve just logged into the MyDrive website from my PC and that is blank too.” For plenty of drivers, this was more than an inconvenience. One poster summed up the mood from the perspective of anyone relying on TomTom for actual work rather than leisurely Sunday drives through the countryside. “I turned on the navigation at 4:00 AM today. All my favorites are gone,” they wrote. “For me, this is a work tool and important places were saved.” The symptoms point towards something going sideways in TomTom’s backend systems. Users reported the same missing data appearing across multiple devices and services tied to the same accounts. One commenter claimed to have heard that the issue was linked to “an AWS cloud service account issue,” though TomTom itself has not publicly blamed Amazon’s cloud empire for the mess. Others complained that trying to contact support was nearly as broken as the navigation platform itself - and The Register had similar luck, with no response from TomTom to our questions. However, it appears the Dutch navigation firm has acknowledged the outage. In a reply shared by one forum poster located in France, TomTom support wrote: "We’re aware of an outage affecting the synchronization and visibility of places and routes, so you won’t be able to sync or restore them at the moment. Our teams are working to resolve the issue." Another user claimed to have spoken directly with TomTom support, which reportedly promised that most saved locations would return once the fix landed. "I have spoken to TomTom who are trying to fix the issue they have said once fixed all favourites will be saved except any added within the last 7 days," they said. The routes may eventually reappear, but the illusion that cloud sync is infallible just drove straight into a ditch. ®