Insurity Challenges AI Hype in Insurance Core Systems, Calls on Insurance Carriers to Demand Real Cost and Timeline Reductions from Core System Vendors

Insurity’s AI-native policy administration system is designed to slash product setup for complex commercial lines from years to weeks and calls out AI that enriches software vendors and implementation partners instead of driving cost reduction for insurance carriers

HARTFORD, Conn. — Insurity, a leading provider of cloud-based software for property and casualty insurance carriers, brokers, and MGAs, today called into question the wave of “agentic AI” announcements from legacy core systems vendors that promise more intelligence but leave carriers with the same long timelines and heavy services bills. Insurity is instead focusing AI on the key outcome that matters to commercial and specialty carriers: radically lowering the cost and time it takes to launch and maintain insurance products in core systems.

Across the market, vendors are marketing AI-native platforms, agentic product configurators, and embedded assistants that sit inside existing policy, billing, and claims systems. In practice, most of these offerings sprinkle AI into small, discrete tasks such as finding a policy, surfacing guidelines, or answering a narrow question inside a claim, while underlying implementation models still depend on large professional services teams and systems integrators. Even where AI is applied to product configuration, the claims are typically “up to a 50% reduction” in effort on major projects that run for months or years and are still delivered through high-markup system integrators. While other vendors use flashy AI terminology, Insurity argues the only real question that matters is whether AI measurably shortens the time and cost to design, price, launch, and manage insurance products, not how sophisticated the label sounds.

“AI was supposed to reduce cost for carriers, not add a new line item to their vendor and SI invoices,” said Jatin Atre, President at Insurity. “I urge every carrier CEO and CFO to stop and ask a simple question: why, in 2026, with all this AI, are we still paying so much and spending so long to set up a new insurance product in our policy administration software? Why does it take an army of system integrators? If AI is just filling the coffers of software companies and their implementation partners, it has missed the plot. Stop signing contracts, extensions, and expansions. Call us. Our AI will reduce your costs, let you control your timelines, and finally put the benefit where it belongs: with you, the carrier.”

Insurity’s strategy sharply diverges from AI assistants and micro-agents focused on personal lines and claims. While many vendors emphasize use cases in high-volume personal auto and home or in claims intake and triage, Insurity’s business is overwhelmingly centered on policy administration, specifically for large commercial and specialty carriers whose portfolios consist of thousands of complex commercial policies rather than millions of identical personal lines policies. Insurity is building AI that is business-focused and insurance-native, which understands coverages, schedules, rating structures, and underwriting intent, rather than generic horizontal AI taped onto an insurance application. For these commercial and specialty carriers, AI’s real value is not just answering one more coverage question. It is helping them decide which risks to write, how to price them in the context of portfolio and catastrophe exposure, and how to stand up new products and programs at the speed the market now demands.

“Carriers don’t have to wait to see many of these capabilities,” said Sylvester Mathis, Chief Revenue Officer and Chief Insurance Officer at Insurity. “Through our Andromeda and Borealis software releases, we’ve already put practical AI into production across underwriting, policy, and analytics.” Recent releases include real-time risk intelligence and advanced catastrophe modeling with multi-ring accumulation and location-level financial calculations; intelligent, data-driven submission scoring so underwriters can focus on the most profitable risks; underwriting workflows that surface claims data in context; and AI-enabled premium audit self-service that guides policyholders in real time. These builds complement existing capabilities across Insurity’s software, including document intelligence that reads and classifies submissions and attachments, and agentic FNOL experiences that guide policyholders through loss reporting and triage in real time. “While our competitors are now promoting new agentic applications, Insurity can point to similar and deeper capabilities that are already live,” Mathis continued.

Insurity is openly challenging carriers to scrutinize the AI promises in the market before committing to long-term agreements. “Before you sign another multi-year extension or SI-heavy ‘AI transformation’ project, ask three questions,” Atre said. “First, in concrete terms, how much will this reduce my implementation and maintenance spend over the next three years? Second, how much will it shorten the time it takes to launch or materially change a complex commercial product? Third, can my own teams configure and control it, or will I always need your people and your partners in the middle? If your vendor can’t answer those questions with real numbers and real timelines, they’re not using AI for you. They’re using AI on you.”

To learn more about how Insurity’s AI capabilities can reduce implementation costs, compress product-launch timelines, and transform commercial underwriting and portfolio management, please contact Elizabeth.Hutchinson@insurity.com.

About Insurity

Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US and has over 400 cloud-based deployments. Through its best-in-class digital platform, unrivaled industry experience, and the industry’s most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit www.insurity.com.

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Contacts

Elizabeth.Hutchinson@insurity.com

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