NYC's first rest area for delivery workers isn't open 10 days after a flashy ribbon-cutting. I dug into why.

• The doors to the first-ever "Deliverista Hub" have been locked to delivery drivers since its splashy April 7 unveiling.
• The rest area is designed to provide shelter and battery charging for delivery workers near the city's busy financial district.
• Con Edison told Business Insider it identified "an issue that requires additional work before the hub can be energized."

Under the cherry blossoms lining NYC's City Hall Park, a new metal-and-glass structure stands.

It's called the City Hall Deliverista Hub — a first-of-its-kind rest stop for the roughly 80,000 delivery workers who zip through the city, transporting lunches, Amazon packages, and other online orders. Worker advocates hope it's the first of many.

It's a few blocks from Business Insider's newsroom, so I went to see it the day after a much-ballyhooed April 7 ribbon-cutting, hoping to interview delivery drivers about their first impressions.

It was locked. I went back on April 15. Still locked. I returned on April 16. Still locked. The same was true on Friday, 10 days after its unveiling.

After doing some digging, I learned the hub hasn't opened at least in part due to an electrical issue. And there isn't a clear timeline for when the doors will officially open.

A first-of-its-kind … in waiting

New York City's weather can swing fast. In late February, the city rushed to hire emergency shovelers to clear more than 20 inches of snow from sidewalks. Less than two months later, as I walked to the hub, temperatures were pushing close to 90 degrees Fahrenheit.

Delivery workers grind through it all.

The two-room hub — which covers roughly 20 sidewalk slabs — is designed to shield outdoor workers from those weather extremes. It also includes 40 e-bike battery charging cabinets and six outlets for phone charging.

"Delivery workers keep this city running — through the cold, the rain, and every storm that comes our way," New York City Mayor Zohran Mamdani said on April 7 about the unveiling. "In opening the Deliverista Hub, we're building a dedicated place for the city to take care of its own."

Senate Minority Leader Chuck Schumer and the city's public advocate, Jumaane Williams, attended the installation event.

The project has been years in the making. In 2022, Schumer, then the Senate Majority Leader, helped secure $1 million in federal funding.

Mamdani pushed the three-year-old project forward after taking office, despite it facing some local resistance in the past. Manhattan Community Board 1 rejected the design in 2024, citing the old newsstand's historical significance, The City reported.

Contractors on site told me that workers built the structure in two months (this type of construction often takes two years, The New York Times previously reported) — and said their bosses heard directly from the mayor's office.

"We had to work Sunday to Sunday," Ainsley Wright, one of the glass workers, said before applying a final round of caulking. "I don't mind. I make more money. You get time and a half, but I don't get no sleep."

He said that the construction deadline was April 9.

Despite that momentum and headlines describing the building as open, the door remains locked. While the city's press release didn't explicitly say the rest area would be open immediately following the ribbon-cutting, video of tours of the hub's inside and the news coverage could easily give off that impression to delivery drivers.

Several people pointed toward electrical issues.

"Apparently, the current provided by the old news stand is not of sufficient power to meet the requirements of the hub, due to the charging stations," Gustavo Ajche, cofounder of Los Deliveristas Unidos, and one of the advocates who pushed for the project, told me. "Hopefully, they resolve it soon."

Worker's Justice Project, a New York-based advocacy group for low-wage workers that helped lead the push for the hub, said it is "currently coordinating" with Con Edison, the building's electricity provider, to determine an updated timeline.

"Our understanding is that Con Edison is having difficulty locating their electrical connection at the site and actively working to resolve it," the group said in a statement.

Con Edison confirmed there was an issue.

"We have been working closely with the hub's developer in support of their request for electric service," the company told me in a statement on Thursday. "When our crews were on-site recently, they identified an issue that requires additional work before the hub can be energized. We remain in close communication with the developer, and we're focused on completing that work as safely and quickly as possible."

Boyce Technologies (the engineering and construction team that raised the building) didn't respond to requests for comment. After getting in touch with Mamdani's press team, I have yet to receive an answer about when the hub will open.

No bathroom

The Deliverista Hub blends in with the city's newer street fixtures. It's the same sleek, modular design approach found in other city projects — the companies that constructed the building have worked with NYC officials before.

But the hub's placement stands out — even if it sits close to where office workers flood delivery apps at lunchtime.

The hub is positioned along a stretch of Broadway without a bike lane. The nearest cross street, Murray Street, has a bike lane but funnels traffic away from the building.

For a space meant to serve workers spending long hours on the road, it notably doesn't include a bathroom. Wright, one of the contractors working on the building, told me there was no way to hook up water to the station.

Still, Ajche, the delivery worker who has been pushing for this project since 2020, said he doesn't mind.

"Restaurants have to let us use their bathrooms," he said. "I don't think that's much of a problem."

When it eventually opens, the hub will mark a triumph for Ajche and other worker advocates who have also pushed lawmakers to raise the minimum wage, expand sick leave protections, and require salary transparency.

But, for now, delivery drivers will need to be patient.