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Tesco website crashes after 300,000 people queue to book Christmas delivery slots

NEWCASTLE-UNDER-LYME, ENGLAND - JANUARY 15: Veteran John Painter (L) the trustee and treasurer of Tri Service and Support, collects food donated by Tesco on January 15, 2021 in Newcastle-under-Lyme, England. Early in 2020 the armed forces charity SSAFA, in collaboration with the Tri Service Support Centre in Newcastle-under-Lyme, created a bespoke food bank for military veterans living in the the town. Every Saturday tinned goods, fruit, vegetables, dried food and snacks donated by local supermarkets via FareShare, a charity determined not to let food go to waste, is bagged up by volunteers and distributed. This service came into its own at the start of the Covid-19 pandemic when the service was extended to any person or family in need as well as veterans and they have since handed out over 100,000 food parcels. (Photo by Nathan Stirk/Getty Images)
Thousands of customers were stuck in a queue from 6am this morning (Picture: Getty)

Christmas early bird shoppers who were trying to secure a Tesco slot this morning have complained of a queue of nearly 300,000 and a crashing site.

Delivery Saver customers were told they could book a slot from 6am today, but some complained that the queue was opened before the advertised time.

Posting on Twitter, one customer said: ‘I logged on at 5.59 (am) to get ready only to find over 135,000 in the queue already.’

People looking to secure a Tesco Christmas slot this morning have complained of a queue of over 100,000 by 6am and a crashing site. Credit
The Tesco website crashed after thousands of people tried to book a slot (Picture:
A store assistant replenishes stock inside a Tesco PLC Metro store in London, U.K., on Wednesday, Dec. 23, 2020. Shops in Britain had only recently reopened from lockdown when the government ordered non-essential stores in southeast England to shut again on Sunday in a bid to stem a more infectious mutation of Covid-19. Photographer: Jason Alden/Bloomberg via Getty Images
Tesco staff have got a busy few weeks ahead of them (Picture: Bloomberg)

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By 6.13am, users were posting screenshots that showed the queue was up to 180,000 people.

Others complained they spent time waiting in the queue only to be kicked out: ‘Hey @Tesco just sat for half an hour in your xmas queue and as soon as I reached the front of the queue I got kicked out and now the wait is an hour.’

Another said: ‘I was 38,000 in the queue and the app ‘refreshed’ itself and now I’m number 178,000. You’re having a laugh.’

A Tesco spokesperson said: ‘We’re currently seeing a high number of visits to our website and groceries app and some customers are temporarily having difficulty logging on or placing orders.

‘We’re really sorry about this. There are still slots available for both home delivery and click and collect over the Christmas period and we’re working to get things back up and running as quickly as we can.

‘In the meantime, we recommend that customers use our website to place their order.’

Tesco says it has over 1.2 million slots available in the week leading up to Christmas.

The slots that became available today are for customers with Delivery Saver plans only. Slots for other shoppers will open on November 22.

Tesco delivery pass prices start from £2.49 a month, or £14.94 a year, for click and collect, while off-peak delivery passes cost £4.99 a month, or £29.94 a year, for next-day deliveries.

The most expensive anytime Tesco delivery plan costs £7.99 a month, or £47.94 a year, for same day deliveries.

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