California law allows consumers to return most items within seven days with proof of purchase. The consumer is entitled to a full cash refund, store credit, equal exchange or any combination of these. A store may apply a different refund policy only if it conspicuously displays the details of that policy either on signs at each register and sales counter, at its public entrance, on tags for goods the policy applies to or on order forms. There are exceptions to this requirement, including food and perishable goods; goods marked “as-is,” “all sales final” or similar language; goods used or damaged after purchased; and goods that can’t be resold due to health considerations.
If you’re unsure of the store’s refund policy at the time of purchase, ask the cashier what the policy is and where the written policy is displayed in the store. Lastly, don’t forget to keep your proof of purchase.
More information at marincountyda.org or 415-473-6495