Salem introduces AI assistant to handle non-emergency calls
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PORTLAND, Ore. (KOIN) — Salem will begin using an AI-assistant to answer non-emergency calls at its 9-1-1 dispatch center. The tool, known as Ava, is being rolled out at Willamette Valley Communications Center as part of a six-month pilot program to test how well it manages calls. "With the Ava system, we aim to provide [...]