Seven in ten people in Cyprus now use digital government services

Cyprus has nearly closed the gap with the European Union average for digital governance, with seven in ten residents now using online public services

Specifically, Eurostat on Thursday reported that 70.66 per cent of people in Cyprus aged 16 to 74 used websites or apps of public authorities in 2025, placing the country close to the EU average for e-government usage.

Across the European Union, 71.9 per cent of people aged 16 to 74 used websites or apps of public authorities in 2025, highlighting the continued expansion of digital government services across the bloc.

The statistics show that Greece registered 71.99 per cent usage, marginally above the EU average.

Meanwhile, Malta recorded a higher share of 73.69 per cent, indicating slightly stronger uptake of digital public services among its population.

Across the European Union, the 2025 figure represented an increase of 1.9 percentage points compared with 2024, reflecting steady growth in the use of online government services.

The data also showed a rise of 4.3 percentage points compared with 2022, which was the first year that this specific dataset began being collected by Eurostat.

Among EU member states, Denmark recorded the highest uptake of e-government services, with 98 per cent of people using websites or apps of public authorities.

Denmark was followed closely by the Netherlands with 96.2 per cent usage, as well as Finland with 96.1 per cent and Sweden with 96.0 per cent.

At the other end of the scale, Romania recorded the lowest share at 24.1 per cent, indicating a significantly lower level of engagement with digital public services.

The second lowest figure was recorded in Bulgaria at 36.0 per cent, while Italy also remained below the EU average with 57.7 per cent.

The Eurostat data also revealed how citizens most commonly use e-government services across the European Union.

The most frequent activity involved obtaining information about public services, benefits, laws, opening hours and similar topics, which was reported by 44.2 per cent of individuals.

The second most common use was accessing personal information through government platforms, with 41.3 per cent of individuals making use of such services.

The third most frequent activity involved submitting tax declarations online, which was carried out by 38.2 per cent of individuals.

A similar proportion of citizens used digital platforms to make appointments or reservations with public authorities, accounting for 38.1 per cent of users.

In addition, 36.7 per cent of individuals used online public services to download or print official forms, reflecting the growing shift from physical paperwork to digital documentation.

Another 36.6 per cent of people reported receiving official communications or documents through government websites or applications.

The data also showed that 20.8 per cent of individuals requested official documents or certificates online, demonstrating the increasing role of digital services in administrative procedures.

Meanwhile, 20.7 per cent of individuals accessed public databases or registers through digital government platforms.

Eurostat also found that 18.1 per cent of individuals used online systems to request benefits or entitlements, highlighting the role of digital services in social support programmes.

Finally, 5.7 per cent of individuals used e-government platforms to submit other requests, claims or complaints to public authorities.

Overall, the figures underline the continued expansion of digital interaction between citizens and public administrations across Europe, with Cyprus maintaining usage levels broadly in line with the European average while digital public services become an increasingly common part of everyday life.