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News Every Day |

Why your AI project is about to get deprioritized (and how to save it)

It’s Q1 2026. Your chief financial officer is cutting innovation budgets by 20%.

Your AI pilot showed 94% accuracy improvements. The LLM is yielding solid results. You’re getting defunded anyway.

The reason? You solved a problem AI can solve. Your budget-holder needed you to solve theirs.

Companies launch AI pilots that produce results, then stall at scale. The team’s diagnosis: “They don’t get it.” What’s really going on: These projects never earned budget-holder buy-in.

Passing the budget-holder test requires three things pilot teams fall short on: analytic proof that you move their needles, execution confidence that scale is achievable, and relational trust that you have their back.

As economic headwinds hit 2026, here’s how to know if your project will survive—and what to do about it now.

Analytic Proof—Do You Move Their Needles?

Budget-holders don’t fund impressive technology. They fund solutions that move metrics they get credit for at bonus time.

Your pilot team celebrates: “Our AI improves processing accuracy by 40%!”

Your budget-holder asks: “Does that improve my customer retention rate? Lower my cost per acquisition? Move my net promoter score? Show me the math and where this shows up in monthly financial reports.”

Most teams can’t answer. They proved the technology works. They got great feedback from customers. They didn’t prove it moves the drivers of financial outcomes that matter to the person holding the purse strings.

One of the most challenging barriers I encountered in banking: We proved migrating customers to digital self-service generated huge impacts on customer segments aligned to product P&Ls. But accounting systems didn’t attribute these improvements to each P&L owner. They couldn’t “get the credit” in performance reviews.

Without attribution in the system of record, results almost didn’t exist. P&L owners had no incentive to shift resources from familiar approaches to digital initiatives they wouldn’t get recognized for.

You may prove improvements in metrics everyone claims to support—customer experience, innovation, digital transformation. But if those improvements aren’t attributable to line items on their scorecard, they won’t survive prioritization discussions.

This requires analytic work most pilots skip: understanding what drives the budget-holder’s financial metrics, connecting AI outputs to those drivers with causation and magnitude, and confirming results will manifest in financial reporting.

When the CFO asks “prove ROI,” showing AI accuracy improvements isn’t an answer. Showing how accuracy translates to their measured outcomes is.

Execution Confidence—Can You Actually Scale This?

Your pilot worked in controlled conditions with a small team, friendly users, and tolerance for iteration. Your budget-holder knows what you might not: What you needed to test is totally different than what you need to scale.

They’re assessing execution risk. Can you articulate what’s different about scaling? Have you anticipated the capabilities to address those differences?

Four capability gaps erode budget-holder confidence.

Strategic optionality: AI evolves faster than traditional planning cycles. If your road map locks the organization into today’s context, you’re creating risk.

Human judgment integration: Edge cases that were 2% of your pilot become thousands of customer impacts at scale. Do you know where human judgment is essential, or will you create operational chaos?

Quantitative versus qualitative reality: Your dashboard shows 85% adoption. But are users completing tasks because the experience works, or because they have no alternative?

Sustaining motivation: Organizational anxiety about AI is real—people fear being replaced. What’s your impact on the budget-holder’s team motivation to achieve 2026 targets?

Budget-holders who’ve seen technology work in pilots but fail at scale won’t fund projects where execution risks aren’t anticipated and addressed.

Relational Trust—Do You Have Their Back?

This is the most critical dimension.

Your budget-holder is assessing: Do you understand my pain? Are you here to make me successful, or to pursue the latest “shiny object”?

The gap shows up in how teams frame problems. “We can use AI to automate customer service” starts with what AI can do. “Your call center costs are 15% above target and customer satisfaction is dropping—here’s how we address both” starts with their problem.

It shows up in how you treat pushback. If the budget-holder or their team are “obstacles” to what you believe should happen, you’ve already failed. Their messages are loaded with intelligence about what they need before they’ll get on board.

A team I worked with spent two years trying to get a test file of customer names from an operations team to validate a hypothesis. They kept asking without diagnosing the real issue: colleague fear of a new approach that seemed implausible and raised risks to predictable results. It could be overcome only through trust-building and patience.

Given anxiety about AI replacing jobs, are you building confidence or eroding motivation among the people who need to execute?

Budget-holders fund teams they trust understand their reality. Active champions invest in your success. Passive tolerance means you’re first on the cut list.

The MetroCard Lesson

In 2006, my team at Citi partnered with Mastercard and the Metropolitan Transit Authority to prove contactless payments worked in subway turnstiles. The technology performed. User feedback was strong. But scaling required three complex organizations to align business models, priorities, cultures, and decision-making. The execution capability took two decades to build.

Today’s AI leaders don’t have 20 years. You have until Q1 budget reviews.

What to Do This Week

Assess where you stand on all three dimensions:

1. Analytic Proof
Can you draw a direct line from AI outputs to your budget-holder’s measured outcomes? Not “Our accuracy improved,” but “Here’s how accuracy translates to the retention rate you’re accountable for and will show up in your results”?

If you can’t make that connection, do that analysis before asking for scale funding.

2. Execution Confidence
Can you articulate what’s different about scaling versus piloting? Have you identified execution risks—strategic optionality, human judgment integration, what dashboards miss, organizational anxiety—and built capability to address them?

If you think scale is just “bigger pilot,” you haven’t earned their confidence.

3. Relational Trust
Honest assessment: Are you focused on making your budget-holder successful, or on building impressive technology? Are you treating their concerns as intelligence or obstacles? What’s your impact on their team’s motivation?

If they’re not actively championing your project, you’re at risk.

The AI projects that survive 2026 won’t necessarily be the most technologically impressive. They’ll be the ones where teams built all three dimensions of budget-holder confidence.

Economic pressure doesn’t care about your pilot. It cares whether you solve their problem or yours.


Ria.city






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