Tesco website and app went down with over 1,000 shoppers booted out halfway through grocery orders
TESCO shoppers reported major issues with the supermarket’s app and website earlier this afternoon.
Frustrated customers said that the app and website either crashed midway through placing their online orders or were preventing them from logging in altogether.
More than 1,000 people reported issues on DownDetector, which tracks outages.
Some 64% of shoppers said they had problems with the app, while 36% were struggling with the website.
“When will your website & app be working again?? I need to finish my shopping by 13:35 or I lose my slot!
“I’m disabled and cannot go to the store myself!! What tf is going on?” one shopper wrote on X (formerly Twitter).
Another said: “Just spent 40 mins filling my basket for an online delivery only for the website AND app to fail.
“Nothing I try gets it working again.”
A third wrote: “Hi @Tesco any ideas what’s wrong with your website/app. Can’t login, getting error and looks like I’m not the only one.
“Tried uninstall , reinstall, changed password as thought it was that, still same. I need to edit order due tomorrow.”
Other users have reported difficulties updating their deliveries, with the website frequently crashing or displaying error messages.
The issues started around 12:30pm and reached their peak by 12:45pm.
Tesco confirmed to The Sun that the issue was resolved by 2:20pm.
A spokesperson said: “We have resolved an issue that briefly affected customers using our website and app today.
“We’re sorry for the inconvenience.”
Shoppers encountered similar problems earlier this month.
On April 1, more than 500 people flagged issues on DownDetector.
At the time there was a near 50/50 split of customers saying they couldn’t use the app or the online website.
The latest outage follows a significant disruption at M&S over the weekend, which left customers unable to make contactless payments or collect click-and-collect orders, resulting in some being turned away at the tills.
The disruption was caused by a “cyber incident”, M&S said.
The supermarket’s chief executive, Stuart Machin, addressed customers in an update at the time, stating: “To protect you and the business, it was necessary to temporarily make some small changes to our store operations, and I am sincerely sorry if you experiences any inconvenience.
“Importantly, our stores remain open, and our website and app are operating as normal.”
Can you claim compensation for outages?
Unlike with other essential services like broadband providers, there isn’t a fixed compensation scheme for when supermarket websites go down.
However it’s worth contacting Tesco if you’ve been left out of pocket because you were unable to access your account.
Make sure you have evidence to hand, for example a delivery receipt, and contact Tesco’s customer service.
For online grocery order issues you can call 0800 323 4040 which is free to call from landlines and mobiles.
How to save money at Tesco
EVERY little helps when it comes to saving money at Tesco.
The Sun’s Head of Consumer Tara Evans explains how you can save money at the UK’s biggest supermarket.
Clubcard points
Tesco first launched it’s loyalty scheme back in 1995. You get one point for every £1 you spend in store. If you spend points in store then 100 points is worth £1. You can spend your points via its reward partners and get triple and even sometimes quadruple the value.
Extend Clubcard points
You can find lost Clubvcard points and find the last two years of unused vouchers by logging into the Tesco Clubcard site.
Clubcard prices
If you don’t have a Clubcard then you will miss out on its cheaper Clubcard prices. However, don’t forget to check prices before you shop because it might not be cheaper than elsewhere, especially on big value items like washing powder and loo roll.
Yellow stickers
Shops do vary the time they reduce groceries with yellow stickers but Tesco tends to be between 7pm and 9pm.
Save money if you shop online
If you get your Tesco food shop delivered then it might be worth buying a delivery saver pass to help cut the cost of delivery fees.
If you live near a Tesco then you can get click and collect slots of as little as 25p, so it might be cheaper than getting your food delivered.