Mayhem at M&S after technical failure causes chaos at the tills
Customers shopping at Marks and Spencer stores have been left high and dry after a contactless payment meltdown.
M&S customers reported issues with contactless payments at some stores in the UK this afternoon.
One customer said she tried to return clothing to the Camden, London, store, but she was told the WiFi is down across the company.
She claimed she was told that it has been an issue ‘since Saturday.’
A customer service advisor wrote on X: ‘We are experiencing some technical issues meaning that we cannot accept contactless payments or process click and collect orders.
‘We are really sorry for any inconvenience and hope to resolve these issues soon.’
M&S spokesperson told Metro: ‘Our stores are open today but we are experiencing some technical issues meaning that we cannot accept contactless payments or process click and collect orders.
‘We are really sorry for any inconvenience and hope to resolve these issues soon. Our colleagues are on hand in store to help customers however they can.’
Outage reports spiked on DownDetector at midday, with the tracking website saying there are ‘possible problems at M&S Bank.’ However, M&S told Metro there are no known issues with online banking or credit card services.
Meanwhile, fans of M&S have been raving about one particular product this Easter – the chocolate-filled, luxury hot cross bun.
The supermarket launched the first-ever Dippy Egg Hot Cross Bun last month. The buns are filled with soft cocoa and gooey yellow and white choco filling.
If this doesn’t satisfy the most demanding sweet tooth, M&S also boasts a new lemon curd-filled hot cross bun.
Got a story? Get in touch with our news team by emailing us at webnews@metro.co.uk. Or you can submit your videos and pictures here.
For more stories like this, check our news page.
Follow Metro.co.uk on Twitter and Facebook for the latest news updates. You can now also get Metro.co.uk articles sent straight to your device. Sign up for our daily push alerts here.