M&S contactless payments DOWN ‘for two days’ across UK in huge outage with customers left fuming
M&S has experienced a widespread outage leaving customers unable to purchase items with contactless payments.
The high-street chain has issued an apology on social media after customers demanded answers.
Contactless payments are not the only inconvenience as click-and-collect order have also been affected.
A spokesperson for the store wrote: “Hi Andrew, I’m really sorry about this! We are experiencing some technical issues, meaning that we cannot accept contactless payments or process click-and-collect orders. We are really sorry for any inconvenience and hope to resolve these issues soon.”
After one shoppers questioned how many stores were impacted, a spokesperson responded by suggesting that stores remain “open today” despite the payment problem.
Shoppers have taken to X, formerly known as Twitter, unsure whether others have experienced the same problem.
One person wrote: “Is there an issue today with payment systems in just BW or Nationwide. Needed work trousers and had gift cards to spend. Told couldn’t spent £58 on a card. Went back 2 hours later and told it was still down – was going to refund and use cards?!”
Some customers have even suggested the problem has been an issue since Saturday.
One user put: “@marksandspencer I’ve tried to return some clothing to the Camden store and have been told that your WiFi has been down company wide since Saturday so I can’t return them.
“Nothing on social media about this – is it true? Now need an extension on return time as going away.”
Another said: “In a queue with 10 customers at @marksandspencer, I was the only person remaining when they announced that their contactless service was not working on their card machine. Welcome to a world where they will stop you from using facilities whenever they want. Cash.”
Someone else put: “When you drive 20 minutes for breakfast at the cafe but there’s a company wide issue, contactless isn’t working and they decide to close the cafe.”
A fourth claimed: “Bexleyheath store system has been since Saturday and can’t process returns, apply pay or contactless. Why is there no communication from the team.”
One user asked: “hello, we were in store earlier and couldn’t use gift cards or contactless to pay. Has this now be resolved?”
The sun has approached Marks and Spencer for comment.