EE mobile went down leaving over 1,000 customers without service and internet
HUNDREDS of EE customers reported issues with their mobile and internet connection this morning.
More than 1,000 customers complained of issues according to reports on Downdetector.
The issue was first reported at 11.30am this morning with nearly 1,300 frustrated customers flagging the issue – but EE says it has now been resolved.
Over 75% of users complained over issues with their phone, while 25% flagged broadband connectivity.
The issue appears to have mainly affected the South East of England.
EE has over 23million customers across the UK and many took to X to complain about problem.
Writing in a social media post, one customer said that they could not get service in South East London.
Other were quick to chime and say they also had no reception in Bristol or South End.
While another person said they could not make or receive calls.
One upset customer said: “What’s going on with the signals at CF23 trying to work from home and I’m losing signal every 10 mins I keep getting a satellite image where 5G should be.”
Another said: “EE mobile and data down SE London.”
A third commented: “Yep same here in Waterloo area.”
EE responded to some who have voiced their concerns and said they were looking into the issue for them.
A spokesperson told The Sun: “Earlier today, some EE mobile customers were unable to use their mobile service in Southern England. Service was restored in less than five minutes.
“EE mobile customers in other areas and our broadband customers were not impacted. We’re sorry for any inconvenience caused.”
It comes just days after BT customers complained of a similar issue.
More than 360 people logged complaints over issues with connecting to the internet.
Some 91% of the issues reported were with the company’s broadband.
Meanwhile 5% were complaining about emails and 4% about landlines.
However the issues was resolved shortly after.
How do I check the service status of EE?
EE has a dedicated web page where you can find out if there are any problems in your area.
Click here to visit the EE service update website.
To find out if there are problems in your area, enter your postcode.
You can get in touch with EE by phone, post or online – see the EE contact website for more information.
You can also speak to EE via its live chat service.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
How can I contact EE Mobile and am I entitled to compensation?
If you’re suffering issues with your internet, call or mobile services then you may be entitled to compensation.
Firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may have the right to leave without incurring a fee.
If you still want to complain to EE Mobile about an issue, you can contact the firm via phone, online or pop by a branch.
You can also speak to EE Mobile via its live chat service on the app.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
How to save on broadband and TV bills
HERE'S how to save money on your broadband and TV bills:
Audit your subscriptions
If you’ve got multiple subscriptions to various on-demand services, such as Amazon Prime, Netflix, and Sky consider whether you need them all.
Could you even just get by with Freeview, which couldn’t cost you anything extra each month for TV.
Also make sure you’re not paying for Netflix twice via Sky and directly.
Haggle for a discount
If you want to stay with your provider, check prices elsewhere to set a benchmark and then call its customer services and threaten to leave unless it price matches or lowers your bill.
Switch and save
If you don’t want to stay with your current provider check if you can cancel your contract penalty free and switch to a cheaper provider.
A comparison site, such as BroadbandChoices or Uswitch, will help you find the best deal for free.