Jockeying for desks and parking: AT&T workers say the 5-day office return is off to a bumpy start

• AT&T began implementing its staggered five-day return-to-office mandate on Monday.
• Workers told BI that limited available desks and elevators at some locations complicated their office return.
• As more workers are slated to arrive in phases, projects to add capacity are underway.

The first wave of AT&T's five-day return-to-office mandate started on Monday. Conversations with half a dozen AT&T workers across the country this week indicate it hasn't been off to a smooth start.

At the Dallas-based telecom giant's Atlanta offices, AT&T employees told Business Insider that a lack of enough open desks, parking lots that quickly filled up, and a limited number of elevators is complicating the company's plan to phase out hybrid work.

Internal documents obtained by BI suggest that AT&T is aware that its RTO mandate is asking more people to work on-site than the number of workstations it has at some of its offices.

An internal FAQ that was updated last week said that employees in at least one division should expect workstations for 70-80% of those who are assigned to a particular location.

"As a reminder, employees should not leave personal items, make signage, or add name plates on desks," the document said. "These items will be removed."

A spokesperson for AT&T did not provide immediate comment when contacted by Business Insider.

The document follows a memo last month from CTO Jeremy Legg sent to employees that said his AT&T Technology Services division "will not offer one-for-one seating per employee" under the new RTO rules.

One employee at the Atlanta offices told BI on Monday that he arrived before 7 a.m. to ensure he got a workspace.

Another Atlanta worker said he arrived before 6 a.m. and that the available desks he saw had been filled by employees by 9 a.m., at which point some employees sat in the dining area or around conference tables.

"I actually enjoyed coming to the office and even came four to five days a week," the employee said. He said that he felt the working environment "has deteriorated" as more employees returned to the office since last year's three-days-in-office requirement.

The worker said AT&T employees have already been competing for space and sometimes speaking over one another while conducting simultaneous Microsoft Teams meetings. The elimination of hybrid work is heightening those challenges, the employee added.

The two Atlanta workers, as well as employees at other offices, told BI that finding open parking in a timely manner has been a challenge for themselves and for colleagues, especially at offices that have been converted from less-dense cubicle setups to more tightly packed floor plans.

In communications sent to employees, AT&T has said it will continue to monitor workspace capacity and usage and will make adjustments accordingly. Legg's memo said that the company anticipates some percentage of workers to be out of the office each week due to sick days, work travel, vacation, or other reasons.

Workers in Atlanta also reported seeing signs in front of the office's elevators (which they said have seen increasingly long wait times) with motivational quotes recommending they use nearby stairs instead.

Workers said the signs included phrases like "There is no elevator to the top of the corporate ladder," and "There will be challenges, but each step you take brings you closer to who you're meant to be. Take the stairs." It wasn't clear exactly when the signs were placed, but the Atlanta employees said the signs were gone by Tuesday morning.

One of the Atlanta employees told BI that an additional elevator is planned to be installed at the location.

Meanwhile, more workers are slated to arrive this year under subsequent phases of the company's five-day RTO mandate. AT&T previously said different divisions are setting their own schedules according to their business needs.

AT&T's move away from hybrid work follows similar moves from Amazon, Dell, and others that are requiring workers to be in the office for the entire workweek.

"We believe there is great value in having people connecting, collaborating, and innovating together in an office setting," said one AT&T memo, which was distributed after the initial return-to-office mandate was announced in 2023. "Consolidating our work locations will also help us reduce costs and simplify things for our employees and our customers."

Nearly all of the dozen workers BI has spoken to in recent weeks have said they feel that the new rules may be an attempt to reduce its US workforce.

"This is not about collaboration," one of the Atlanta workers said. "If they can cut costs and have people leave because they're uncomfortable, that's the sweet spot."

If you are an AT&T employee who wants to share your perspective, please contact Dominick via email or text/call/Signal at 646.768.4750. Responses will be kept confidential, and Business Insider strongly recommends using a personal email and a non-work device when reaching out.