Asda website goes DOWN leaving thousands of Brits unable to access orders and rewards
ASDA’S website has gone down leaving thousands of Brits unable to access their orders.
Problems first started being reported around 3pm on Tuesday – with the majority of customers struggling to use the app.
There have been over 1,000 complaints noted, according to Downdetector.
Downdetector tracks outages and said that “user reports indicate problems at Asda“.
Online shoppers up and down the country including people in Glasgow, Manchester, Nottingham, Birmingham, London and Plymouth have all experienced the outage.
Some 39 per cent have logged an issue on the app, with 33 per cent even struggling to log in while 28 per cent have complained through the webiste.
Brits have raged they can’t even order their food shop.
One customer said: “I can’t seem to log into my Asda account? It keeps saying something went wrong?
“How are we supposed to do an online shop if we can’t even log into the account?”
Meanwhile, others said it’s “becoming too regular a thing”.
They fumed: “I have been signed out of my Asda app for some reason and now it won’t accept my, very definitely correct, password.
“I asked for a link to reset the password to make things quicker, still haven’t received it! These problems are becoming too regular a thing.”
A second said on X: “Is the Asda App down? I cannot login no matter which device I try.”
Can you claim compensation for outages?
There’s no fixed compensation scheme for supermarket website outages like there is for other industries such as telecoms.
But if being unable to access your account has left you out of pocket for any reason, it’s worth contacting Asda.
You should gather evidence, for example, a delivery receipt, and get in touch with Asda’s customer service team.
For online grocery order issues, you can ring 0800 9520 395 which is free to call from landlines and mobiles.