Major banking app down leaving thousands unable to access accounts
A MAJOR UK banking app is down causing chaos for customers.
Scores of users rushed online to complain they were unable to access online banking services.
The Royal Bank of Scotland said they were experiencing “connection issues”.
An online post reads: “We have been receiving reports that the online banking and mobile app are experiencing connection issues.
“We are currently looking into getting this resolved.
“Thanks so much for your patience. We’re sorry for any inconvenience. Please try again later.”
Customer trying to access their accounts online were met with a message telling them: “Some kind of error has occurred.”
The app advises several steps to resolve the issue including checking Wi-Fi and ensuring the latest version of the app is installed.
However the tech gremlin has caused upset with bank users as they vented their frustration online.
One said: “So frustrating when it’s a Saturday and no local branch is open.”
Another said: “RBS is definitely having issues. I can’t sign into online banking or the app.”
A third added: “Smashing… full morning away to s**t thanks to the RBS app.”
The Royal Bank of Scotland was asked for comment.
It comes just over a month after similar issues on the RBS online banking service.
More to follow…
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