Starbucks baristas want a say in its new code of conduct and controversial rollback of its ‘open-door’ policy
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Enforcement of in-store policies often falls to front-line workers. The union that advocates for their interests wants them to have more input.
The union that represents more than 11,000 Starbucks baristas is responding to the coffee chain’s controversial new code of conduct, which includes a reversal on its open-door policy that allowed people to hang out in its shops or use the bathroom without making a purchase.