Is Verizon down? How to check the status in your area
VERIZON customers who believe the network is down can easily check the service status in their area.
As of March 2022, Verizon had more than 121.3 million total retail connections – making it the biggest US carrier.
Is Verizon experiencing issues today?
The latest Verizon outage began on April 20, 2022, at around 3pm EST.
The peak of the outage occurred around 4.30pm EST with more than 24k reports of issues.
According to outage tracking website DownDetector, 95 percent of users are experiencing issues with their mobile phones.
Around three percent of users are having issues accessing their mobile internet, while only two percent of users are reporting issues with accessing their email.
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The outages were reported throughout the West Coast, ranging from California to Washington, Nevada, Colorado, and more.
One Verizon user posted on Down Detector and said, “I am in Colorado Springs, and all of my phone calls, ring once and then Fail. When others try and call me it says” All Circuits are Busy” WTF!”
Another person posted at about 5.20pm ET and claimed to have gotten in contact with Verizon.
They wrote, “Was able to get a hold of Verizon wireless tech support, they’re admitting to the outage, they don’t have an eta said could be up to 24hrs the network engineers are currently working on it, told me to try to make calls periodically to see if it starts working.. apparently they can’t send status updates??? Whatever.”
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The previous Verizon outage was reported on February 14, 2022, when users were unable to access the service and complained about having poor internet service.
Verizon users also encountered outages on October 3, 2021, which was likely linked to a global outage that affected Facebook, Instagram, and WhatsApp.
Verizon down: How do I check the service status?
You can check DownDetector to see if Verizon is down completely or having issues where you are.
You can also check for any outage information by logging into your account on the Verizon website.
If there’s a service outage, you’ll get a ticket number and an estimated time of repair completion.
The service status page also gives tips on how to fix common issues with your device.
How to complain to Verizon about network problems
If you’d like to complain, your first point of call would be to contact Verizon’s customer service at 800-922-0204.
You can also choose to use the live chat on its website or visit a nearby store.
Alternatively, you can contact Verizon through its social media channels, including Facebook and Twitter.
Can you get compensation?
Whether you can get compensation or not for an outage depends on the provider.
Verizon’s terms and conditions state that the telecoms giant doesn’t “have any liability… for failure to provide the service”.
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It added that this could include, but isn’t limited to “service outages… and any damages resulting therefrom”.
In comparison, AT&T customers may get compensation in the event of an outage.