Мобильный 1 Add news
March 2010
April 2010
May 2010June 2010July 2010
August 2010
September 2010October 2010
November 2010
December 2010
January 2011
February 2011March 2011April 2011May 2011June 2011July 2011August 2011September 2011October 2011November 2011December 2011January 2012February 2012March 2012April 2012May 2012June 2012July 2012August 2012September 2012October 2012November 2012December 2012January 2013February 2013March 2013April 2013May 2013June 2013July 2013August 2013September 2013October 2013November 2013December 2013January 2014February 2014March 2014April 2014May 2014June 2014July 2014August 2014September 2014October 2014November 2014December 2014January 2015February 2015March 2015April 2015May 2015June 2015July 2015August 2015September 2015October 2015November 2015December 2015January 2016February 2016March 2016April 2016May 2016June 2016July 2016August 2016September 2016October 2016November 2016December 2016January 2017February 2017March 2017April 2017May 2017June 2017July 2017August 2017September 2017October 2017November 2017December 2017January 2018February 2018March 2018April 2018May 2018June 2018July 2018August 2018September 2018October 2018November 2018December 2018January 2019February 2019March 2019April 2019May 2019June 2019July 2019August 2019September 2019October 2019November 2019December 2019January 2020February 2020March 2020April 2020May 2020June 2020July 2020August 2020September 2020October 2020November 2020December 2020January 2021February 2021March 2021April 2021May 2021June 2021July 2021August 2021September 2021October 2021November 2021December 2021January 2022February 2022March 2022April 2022May 2022June 2022July 2022August 2022
123456789
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
News Every Day |

Delivery firms slammed for messing up orders – here’s how to fight back when it goes wrong

FROM broken packages to waiting months for an order, delivery nightmares are causing major headaches for shoppers.

Online shopping is booming, with sales soaring 63 per cent last year, according to Barclaycard.

Shutterstock
From broken packages to waiting months for an order delivery nightmares are causing major headaches for shoppers[/caption]

But this week, industry watchdog, Ofcom slammed delivery firms for messing up orders and failing to sort them out.

It plans to introduce new rules to improve how companies handle complaints – but they don’t come in until April 2023.

Lucy Alderson looks at the five biggest delivery blunders and explains how to fight back when it goes wrong.

Read More on Online Shopping

PRAT NAV

Blundering John Lewis delivery driver gets lorry stuck in lane where there's even signs warning 'Don't try your luck'

FOOD WAR

Amazon launches price match with Tesco Clubcard and new same-day delivery service

POOR CUSTOMER SERVICE

A QUARTER of customers struggled to get through to firms last year to report problems, Ofcom says.

More than 100,000 people complained about delivery woes in the year to March 31, according to resolution service Resolver.

WHAT TO DO: If you ordered an item from a retailer, your contract is with it and it should sort out any delivery mishap.

When you complain, you will need to include key details like your order number.

NEXT-DAY DELAYS

SHOPS offer next-day delivery through ­subscriptions or for an extra charge.

For example, Amazon Prime customers pay £7.99 a month for this service while ASOS shoppers shell out £9.95 annually.

Getty
Amazon Prime subscribers get next-day delivery for £7.99 a month[/caption]

But The Sun Money has spotted swathes of complaints from customers on social media who have paid extra, only to receive their package days later.

WHAT TO DO: Under the Consumer Rights Act 2015, you are due a refund on the extra charge you have paid.

Moneycomms personal finance expert Andrew Hagger said: “If you shelled out extra for special or faster delivery and your order gets to you later than was specified, you can claim back the extra delivery cost as the service wasn’t delivered as per your agreement.”

Claim back the money from the retailer – not the parcel firm.

An Amazon spokesperson said: “The vast majority of deliveries make it to customers without issue. In the rare case something occurs, we are sorry and we work with customers to make it right.”

MISSING PARCEL

FIVE and a half million customers had a parcel go missing last year, says Citizens Advice.

Couriers may drive off before you answer the door, or dump parcels on doorsteps or behind bins, leaving them easy prey for thieves.

WHAT TO DO: Contact the shop you bought your order from to sort it out.

Resolver’s consumer campaigner Alex Neill said: “If your parcel doesn’t turn up, is left in a place you didn’t specify or something is wrong, the retailer must sort things out.”

Before you order your package, ensure you read the seller’s delivery terms and conditions.

Some firms automatically leave items on the porch if you or your neighbours aren’t in – so leave a note outlining a safe place.

You could argue there has been a breach of contract if a package is left on the doorstep without your permission.

BROKEN CONTENTS

IT’S disappointing to wait for a ­parcel, then open it to discover its contents are broken.

Last year, Resolver received hundreds of complaints about quality issues with deliveries.

The Sun Money has heard from dozens of customers this year alone about broken goods.

WHAT TO DO: Immediately report any damage to the retailer and take photos as evidence.

Grace Forell from consumer champion Which? said: “In the eyes of the law you have a faulty goods claim, and as such you have the right to a refund, repair or replacement.”

If you struggle to get a response and you paid more than £100 using a credit card, use Section 75 of the Consumer Credit Act to claim a refund.

It covers you for faulty goods, missing deliveries or the retailer going bust. Ring your card provider’s customer services.

If you paid by debit card, you may be able to use Chargeback.

PESKY RETURN FEES

SOME retailers have started charging customers to send back items for refunds.

Earlier this month, Boohoo introduced a £1.99 charge while Zara customers will have £1.95 deducted from their refund when sending back online orders.

Getty
Some retailers have started charging customers to send back items for refunds[/caption]

WHAT TO DO: Before placing an order, check the company’s refund conditions.

Make sure you are prepared to cough up for any return charges and factor this in to your ­budget.

But if you are returning your item because it is broken or faulty, you should be able to claim back this cost.

Broken mirror a Christmas blow for four-year-old

CHARLOTTE JESSOP watched her daughter’s face fall as she opened her Christmas present and discovered it was broken.

The mum of two, 36, ordered a mirror last December from Amazon.

Charlotte Jessop watched her daughter’s face fall as she opened her Christmas present and discovered it was broken

When it arrived at her Norwich home, the packaging looked undamaged, so she wrapped it and put it under the tree as a gift for four-year-old Alice.

But when Alice un­wrapped it, she was shocked to ­discover the frame was broken and the glass was cracked.

Charlotte said: “I was frustrated at myself for not opening the box and checking it, but I didn’t have any reason to think the mirror wasn’t OK. It was disappointing.”

Charlotte complained to Amazon and sent pictures of the damage. A replacement arrived a couple of days later.

Read More on The Sun

NAME GAME

We named our son a strong, manly name but family laughed in our face at it

BRANCHING OUT

My neighbour has cut down LOADS of my tree - I’m absolutely fuming

Charlotte, who runs the finance blog lookingafteryourpennies.com, warns other shoppers to check their items when they arrive.

If there is any damage, she advises: “Take pictures as evidence and contact the seller as soon as you can.”









Read also

Palestinians Say Israel Troops Kill 3 in West Bank Raid

Gemma Collins looks slimmer than ever as she shows off her shrinking waist in bikini

Simple Mac & Cheese - recipe


Прямой эфир РБК. Главные новости России и мира сегодня (Прямой эфир ежедневно)

News, articles, comments, with a minute-by-minute update, now on Today24.pro

News Every Day

Athletics give up three more homers, are swept by Giants in Bay Bridge Series

Today24.pro — latest news 24/7. You can add your news instantly now — here


News Every Day

How To Get Rid Herpes Virus with Autophagy Fasting? - Natural Treatment For Herpes by Dr. Berg



Sports today


Новости тенниса
ATP

Чемпионская гонка ATP. Даниил Медведев поднялся на пятое место



Спорт в России и мире
Москва

Открыть свой фитнес-клуб стало проще: сеть XFIT и ведущие девелоперы Москвы и области подписали меморандум о сотрудничестве


Загрузка...

All sports news today




Загрузка...

Sports in Russia today

Москва

Открыть свой фитнес-клуб стало проще: сеть XFIT и ведущие девелоперы Москвы и области подписали меморандум о сотрудничестве


Новости России

Game News

PC screenshots of Spider-Man Remastered have leaked


Russian.city



Губернаторы России
Подмосковье

Воробьеву сообщили о строительстве 8 внебюджетных школ в Подмосковье


Лечение коленных суставов препаратом нового поколения

Для работающих из-за рубежа россиян могут поднять налог до 30%

В Татарстане создадут кластер предприятий лёгкой промышленности

Кондиционер загорелся на административном здании в Москве. Видео


Алла Пугачева засветилась в молодежном образе на отдыхе в Латвии

Певец Niletto матом выразил возмущение нежелательными камерами на съемках фильма

Андрей Макаревич с теплом высказался о грузинских фанатах

Наро-Фоминский суд на полгода продлил арест участнику ограбления вдовы Градского


Путин наградил Карена Шахназарова и посла в Польше Андреева

Азаренко пропустит турнир в Торонто из-за проблем с визой

Теннисист Медведев заявил, что отстранение от Уимблдона помогло ему в подготовке к US Open

Рейтинг WTA. Дарья Касаткина стала девятой ракеткой мира, Людмила Самсонова вернулась в Топ-50



Что с сайтом 123ru.net (нас читают и публикуются у нас). Уже более 70 млн. просмотров в мире.

Время самых быстрых: праздник чистокровного коннозаводства на московской дорожке

Нина Фокина готовится к турне.

Друзья возвращаются по домам: в «Артеке» завершилась восьмая смена


Эксклюзив! Вера Душевина: целеустремлённая натура и мама. Ретроспективное интервью

Гостиница vs апартаменты: что более выгодно

Вслед за Шалимовым: кто из тренеров РПЛ рискует лишиться работы в ближайшее время

Спорт в массы: в рамках "Индустриальных кварталов" в Москве построят почти полсотни спортобъектов


Список абонентов на отключение газа сократился более чем на 50% в Подмосковье

«ЧелябГЭТ» получит полмиллиарда за ремонт трамвайных путей в Челябинске

Жителям аварийного дома в Сергиевом Посаде произвели перерасчет за ЖКУ

Гражданка США сядет в тюрьму за секс с подростком в школьном классе



Путин в России и мире







Персональные новости
Russian.city

Елена Волкова

В Суздале стартует концертно-просветительский тур «Созвучие России»



News Every Day

How To Get Rid Herpes Virus with Autophagy Fasting? - Natural Treatment For Herpes by Dr. Berg




Friends of Today24


Загрузка...
Музыкальные новости
"Воскресенье " Олег Митяев



Персональные новости
Близкий друг Путина миллиардер Пугачев. Вся правда о Путине, его семье и деньгах. В гостях у Гордона (2021)

Навальный об уволенном за пост священнике (2021)

Slava Marlow – суперуспех и депрессия в 21 год / вДудь (2021)

Обнаглевшие дети путинской элиты (2021)

Дайте собакам мяса (новый звук) -Владимир Высоцкий

Группа "Рождество" - песня "Так хочется жить!" (Видео с концерта в Киеве группы "РОЖДЕСТВО" в 2011 году в Доме офицеров)

Adriano Celentano Любимая песня Челентано (высочайшая энергетика) talentTV


Moscow.media