NATIONWIDE’S app went down, leaving hundreds of customers unable to make payments on New Year’s Eve.
Hundreds of customers reported issues with the building society’s app this morning.
According to Downdetector, problems started late last night and by 7.30am more than 800 issues had been reported by customers.
It comes just a week after the building society had two days of outages, leaving customers unable to make or receive payments in the run-up to Christmas.
Angry customers took to social media to complain about the system failure.
One tweeted: “So Nationwide is down again and I’m yet again waiting for the wages to go in. I Have bills to pay this is unacceptable.”
Another said: “How is nationwide bank down again?!?! How do they expect me to waste my money if they keep doing this.”
The building society said on Twitter that “there is a delay affecting some incoming payments” and that it would be fixed “asap”.
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According to Downdetector, over half of today’s reported problems relate to deposits, 23% to account balances, and a further 23% to funds transfers.
Issues have been logged in London, Dublin, Manchester and Birmingham, among other areas.
The reports come just a week after customers suffered two days of issues in the run- up to Christmas.
On December 21 and 22, many customers were unable to make or receive payments, leaving some without their salary just days before Christmas.
Mum-of-two Amy Davies said at the time: “I’m expecting my wages to go in today – I’m down to my last £4 and I’m waiting for my money so I can do the food shop and my Christmas shopping.”
Customers who need cash or to check their balance can go to their local branch or an ATM if needed.
A Nationwide Building Society spokesperson said: “There was a delay on members receiving some types of payments to their accounts overnight. The issue was quickly resolved this morning and payments are being processed.
“The delay impacted payments such as scheduled credits to accounts, Standing Orders and Direct Debits. We apologise for any inconvenience caused.
“Any member who needs our support as a result of this issue can visit us in branch, contact us on 0800 302 011 or via Twitter (@AskNationwide).”
It comes just hours after Santander accidentally paid out £130million to thousands of accounts on Christmas Day in a huge blunder.
Around 75,000 Brits or their companies received a second wage or supplier payment from Santander accountholders.
After last week’s outages, Nationwide promised customers it would compensate them for any late payment fees they incurred as a result of the problems.
Banks typically offer customers compensation if they are affected by outages or payment issues, but it depends on the situations and the bank is not always obligated to do so.
If you believe you are due compensation, you will need to make a complaint to Nationwide directly and provide evidence of any fees you incurred as a result of issues with your account.
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