Мобильный 1 Add news
March 2010
April 2010
May 2010June 2010July 2010
August 2010
September 2010October 2010
November 2010
December 2010
January 2011
February 2011March 2011April 2011May 2011June 2011July 2011August 2011September 2011October 2011November 2011December 2011January 2012February 2012March 2012April 2012May 2012June 2012July 2012August 2012September 2012October 2012November 2012December 2012January 2013February 2013March 2013April 2013May 2013June 2013July 2013August 2013September 2013October 2013November 2013December 2013January 2014February 2014March 2014April 2014May 2014June 2014July 2014August 2014September 2014October 2014November 2014December 2014January 2015February 2015March 2015April 2015May 2015June 2015July 2015August 2015September 2015October 2015November 2015December 2015January 2016February 2016March 2016April 2016May 2016June 2016July 2016August 2016September 2016October 2016November 2016December 2016January 2017February 2017March 2017April 2017May 2017June 2017July 2017August 2017September 2017October 2017November 2017December 2017January 2018February 2018March 2018April 2018May 2018June 2018July 2018August 2018September 2018October 2018November 2018December 2018January 2019February 2019March 2019April 2019May 2019June 2019July 2019August 2019September 2019October 2019November 2019December 2019January 2020February 2020March 2020April 2020May 2020June 2020July 2020August 2020September 2020October 2020November 2020December 2020January 2021February 2021March 2021April 2021May 2021June 2021July 2021August 2021September 2021
News Every Day |

Amazon delivery drivers say there's a 'giant war' between them and the company as they struggle to meet package quotas


Parcels are stored in a truck in a logistics centre of the mail order company Amazon.
Parcels are stored in a truck in a logistics centre of the mail order company Amazon.
  • Drivers for Amazon delivery partners usually have 170-350 packages to deliver per shift.
  • Insider interviewed three drivers who expanded on the difficulties of such a fast-paced job.
  • The drivers confirmed many things that have been reported before, included peeing in water bottles.
  • See more stories on Insider's business page.

Before stepping down as CEO this year, Jeff Bezos built the Amazon empire around being customer-obsessed. But there's a lot that goes into getting packages delivered in two days.

Sometimes, it comes at the expense of human dignity, three workers told Insider in new interviews, expanding on themes workers have previously detailed in recent years. The three workers drive for various Amazon Delivery Service Partners, or DSPs, around the country. Insider has verified their identities and jobs but is withholding full names at their request over fear of retaliation by the company.

The drivers say usual package loads can be anywhere from 170 to 375 packages a day on a regular shift, not just during Prime week. At times, their scheduled stops can come out to more than 190. For busy shifts, the drivers confirmed what others have said before: that peeing in water bottles is sometimes just a part of the job - not unlike many other drivers have complained about over the years to stay on pace and meet high delivery quotas.

"I resort to peeing in bottles, and women urinate through funnels into bottles, just so I'm able to get done with my deliveries," Valerie G, a driver for one of Amazon's Delivery Service Partners (DSP), told Insider. "Those conditions are extremely unsanitary, and we are there with all those packages and our own urine and bodily fluids. That's unsanitary for the customers receiving the packages."

Another driver previously told Insider's Kate Taylor and Avery Hartmans earlier this year that having her period at work was a "nightmare," and she had no choice but to change her pad in the back of the delivery van.

"It just seems like a giant war between us and Amazon that Amazon started," Ryan, another driver for a DSP, told Insider. "Ultimately, Amazon will win because they have the power to let go of and control anyone: Driver's, DSP's, anyone."

Amazon has long denied the water bottle claims, at times finding itself in tussles with activists and politicians. "You don't really believe the peeing in bottles thing, do you? If that were true, nobody would work for us," the company's PR account tweeted to Wisconsin Rep. Mark Pocan in March.

The company later walked back the comments, saying: "We owe an apology to Representative Pocan" The tweet was incorrect. It did not contemplate our large driver population and instead wrongly focused only on our fulfillment centers."

Reached for this story, an Amazon spokesperson told Insider that Amazon supports delivery drivers taking breaks as needed, and the company is working with its delivery partners to "find solutions to these issues."

"We support drivers taking the time they need to take breaks in between stops and drivers can use the Amazon Delivery app to see nearby restroom facilities and gas stations," a spokesperson for Amazon told Insider." Our routes are scheduled to include break and lunch times, which still allows over 90% of routes to finish earlier than the planned shift length. Our drivers, like others across the industry, do face the challenge of finding available public restroom facilities and we continue to work closely with our delivery partners to find solutions to these issues."

Still, the issues persist even as different drivers take over vans between shifts, the drivers said.

"I have driven vans that smelled so bad of urine and have found bottles full of urine in the vans before," Valerie said. "The worst part is being forced to eat in the same van due to the time constraints."

Amazon driver finds bottle of pee in van
A bottle of pee that Valerie G, an Amazon delivery driver found in a delivery truck.

Drivers say it's 'impossible' to take breaks for food and water

Another driver told Insider that taking proper breaks and staying on time for deliveries has become such a struggle that he has to eat and drive with one hand.

"Managing proper breaks is impossible because of the extremely high package count and stops, it makes it impossible to pull over to eat, so often times I drive and eat with one hand - it feels very dangerous, especially driving the huge box trucks," Ryan said. "I'm extremely fed up and mentally broken from my time here. It changed my personality."

Such high pressure appears to be having an impact on Amazon's worker turnover rate. The New York Times reported earlier this year that Amazon's turnover rate was nearly double the industry average. That may not be a surprise for some experts, who say the effects of hard physical labor with little to no reward can be extremely detrimental for someone's mental and physical health.

"If you work really long hours and you're not really getting fulfilled, and you're not getting the kind of rewards that helps you sustain a really busy lifestyle, you get physically tired," Michael Leiter, a psychology professor at Acadia University in Nova Scotia, told Insider. "Stomach problems, cardiac problems, all that kind of stuff, starts building on people, then they're stuck in that state. So physically and mentally, it's very hard on people."

Drivers say they've voiced their concerns, but no action is ever taken

"I've voiced a ton of concerns to my managers, but it's basically venting," Ryan said. "I know they don't technically have the power to make my concerns, Amazon's problem because like driver's, DSP's are expendable and replaceable as well."

Ryan said he's tried to figure out ways to make the job better for him and his coworkers but thinks Amazon and his DSP don't mind high churn rates.

"They don't mind a fast turnover because when people stick around, they start to learn too much about it. They start to acquire injuries," he said. "They start to get frustrated and talk."

An Amazon driver for a different DSP previously told Insider's Hayley Peterson he was given no sympathy from his supervisor when he cut his finder during his delivery route. The manager "advised him to drop them [packages] all off before returning to the station or seeking care."

The sources for this story agree: "DSPs have become careless. We are disposable to them," Valerie said. "They treat us without any dignity and very inhumanely.

Do you work for Amazon? Get in touch with this reporter at amayo@insider.com.

Read the original article on Business Insider

Read also

Majority-Catholic San Marino decriminalizes abortion, over 77% vote to abolish 1865 law in historic referendum

Re: The #LUFC Breakfast Debate (Monday 27th September) Spirited Leeds display ends in defeat

David Alan Grier Wins Best Featured Actor in a Play at Tony Awards 2020!

Слот 7

News, articles, comments, with a minute-by-minute update, now on Today24.pro

News Every Day

Global Cancer Stem Cells Market to Record Rise in Incremental Opportunity During the Forecast Period

Today24.pro — latest news 24/7. You can add your news instantly now — here


Авто

«АВТОРИТЭЙЛ» примет участие в выставке «Транспорт Урала 2021»




Новости России
Game News

Авторы Marvel's Avengers помогут перезапустить Perfect Dark


Russian.city


Чего не хватает команде украинского клоуна для военного паритета с Россией


Губернаторы России
Елена Батурина

Целебный воздух и диета Харатьяна: как Елене Батуриной удалось быстро похудеть и похорошеть


Очное участие Путина в саммите G20 будет зависеть от ситуации с коронавирусом

В посольстве США прокомментировали вероятный визит Нуланд в РФ

Песков: Путин и Эрдоган обсудят Сирию, Афганистан и Ливию

Роспотребнадзор: дизосмия фиксируется у более одного процента людей до COVID-19


Давняя песня Земфиры для рекламы появилась в Сети

Суд отказал экс-солистке "Ленинграда" в удовлетворении иска к Шнурову

Хохот и плач Дмитрия Шостаковича: 115 лет со дня рождения великого композитора

Сергей Соседов перечислил признаки представителей нетрадиционной ориентации в шоу-бизнесе


СМИ: грабители вернули украденные у теннисистки Весниной медали с коробкой конфет

Сочинской теннисистке Елене Весниной вернули украденные медали

Воры вернули Весниной олимпийскую золотую медаль и оставили подарок с запиской

Медведев и Рублев впервые выиграли Кубок Лейвера




Красноярцы приняли участие в продолжении новогодней комедии «Ёлки»

Женский ФК «Ростов» уступил «Локомотиву»

Алиев: Путин сыграл активную роль в урегулировании конфликта в Карабахе

Шоу «Битва экстрасенсов» вернётся в эфир с новым сезоном и новым скептиком


В Госдуме рассмотрят закон о снятии запрета для губернаторов избираться на два срока

В пермском Минздраве рассказали о состоянии пострадавших при стрельбе в вузе

Полиция Москвы напомнила мигрантам об окончании послаблений из-за пандемии

Имя Юрия Лужкова получил московский парк «Садовники»



Путин в России и мире







Персональные новости
Moscow.media