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News Every Day |

Delivery man caught on doorbell camera ‘stealing teenager’s bike’

The Cartwright family and Ring doorbell footage of the being taken and then returned.
Spencer Cartwright, 14, was gutted when the bikes he uses for his paper round was stolen (Picture: Portsmouth News/Solent News)

A delivery company has launched an investigation after one of its staff was allegedly caught on a doorbell camera stealing a teenager’s bike.

A masked man was caught sneaking down the alley by a home and making off with the £525 Cannondale mountain bike – but it was all captured on video.

The incident prompted an embarrassed apology from Sheffield-based delivery company Tuffnells, whose driver was seemingly caught up in the theft.

A car part was delivered to Craig Cartwright, 37, by one of the firm’s staff shortly before the theft of 14-year-old son Spencer’s bike.

The thief, who the Cartwrights believe was the passenger in the delivery driver’s vehicle, was captured on the Ring doorbell and on CCTV.

It left the teenager, who saved up to buy the bike himself so he could get his paper round done quicker, absolutely distraught 

Craig and mum Catherine, 33, immediately challenged the delivery company over the incident last Friday and Tuffnells agreed to investigate.

Delivery driver caught 'stealing teenager's bike' on doorbell cam
Spencer Cartwright with his father Craig and mother, Catherine Cartwright outside their home in Waterlooville with his bike.
The bike was stolen shortly after deliver company Tuffnells attended the Cartwright’s home (Picture: Portsmouth News/Solent News)

Four days later, a senior manager from the firm arrived at their home in Waterlooville, Hampshire, with Spencer’s red bike – albeit stripped of its identifiable customised fitted plate, light, padlock and drinks bottle holder. 

The company, which operates across the UK, has apologised and blamed a ‘third party’ for the theft.

Spencer, who was forced to complete his paper round on a scooter instead, said: ‘I was devastated. It took me ages to save up for it. 

‘I use it every day – it’s just an amazing bike. I was really upset, it’s disgusting.’

His mum said: ‘They delivered it back to us, although the driver claims he knew nothing about his passenger stealing the bike.

‘The manager phoned me and said they would deliver the bike back to us.

Ring doorbell footage of the bike thief.
The thief, who wore a mask and pulled a cap over his face, took the bike from an alley at the side of the house (Picture: Portsmouth News/Solent News)
The bike being returned by a senior manager of Tuffnells.
A senior manager from Tuffnells returned the bike and blacklisted the people involved from working for the company again (Picture: Portsmouth News/Solent News)

‘He said he was going to send the driver who was involved in the theft and I said he’s not welcome back on my property.

‘It’s absolutely terrible, you just think a delivery guy is supposed to be delivering, you wouldn’t expect them to take something.

‘We just wanted our son to have his bike back. He’s been doing his paper round since he was 13.

‘He saved up all this money to buy this bike – it’s his pride and joy.’

The company apologised and gave the family £525 for a new one as it was not in the same condition it left in, a gesture which Catherine said was ‘really good of them’.

A Tuffnells spokesperson said: ‘We took immediate steps to investigate and to ensure the bike was quickly recovered and returned, keeping the owner fully updated throughout.

‘The individuals deemed responsible were supplied by a third-party agency, which immediately terminated their service provision. 

‘We have taken additional steps to ensure the individuals are not able to work on behalf of our business in future.’

Tuffnells said it has ‘blacklisted’ the individuals involved. Hampshire Constabulary said it is investigating the theft and enquiries are ongoing.

Get in touch with our news team by emailing us at webnews@metro.co.uk.

For more stories like this, check our news page.

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