Royal Mail warns of delivery scam that asks customers to pay for parcels
Royal Mail has warned customers not to fall for a scam asking them to pay for deliveries.
Many people are receiving a text or email that asks them to pay a shipping fee for their parcel.
It reads: ‘Royal Mail: your package has a £2.99 shipping fee, to pay this now visit… Actions will be taken if you do not pay this fee.’
A link takes the reader to a Royal Mail website that appears to be legitimate – but it’s a ruse, with fraudsters at the ready to steal people’s details.
A spokesperson for the Royal Mail cautioned against falling for the scheme this week.
They said: ‘Royal Mail will only send email and SMS notifications to customers where the sender has requested this when using our trackable products that offer this service.
‘The only time we would ask customers to make a payment in an email or SMS is if a customs fee is due.
‘In this case, we will also leave a grey card telling them there’s a fee to pay, either for the international customs fee or a surcharge for an underpaid item, before we can release the item.
‘Royal Mail Group works hard to prevent and detect fraud.’
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